Shipping Policy

Delivery is possible exclusively in FRANCE, BELGIUM, LUXEMBOURG.

How much does delivery cost?

Shipping costs vary from country to country and depending on the type of delivery chosen. For FRANCE, shipping costs are FREE except for specific deliveries.

Customs fees

Depending on your place of residence, and more particularly in the French overseas departments and territories, Andorra and Monaco, customs charges may be requested by your delivery person and are in no way dependent on our will.

ADDITIONAL CHARGES ON ORDERING

Some banks charge additional fees for your online purchases. These fees can vary from a few cents to €5, and are proportional to the amount of your order and are beyond our control. When you place an order on our site, we only receive the amount indicated at the time of payment.

If you notice an additional charge corresponding to your purchase on our site, please contact your bank. In some cases, it is possible to get a refund.

This case remains rare and occurs on approximately 2% of orders.

EXCHANGES AND WITHDRAWAL

If your product does not suit you, you have a 14-day withdrawal period. Please note that the return costs are your responsibility. If this is your case, please contact us at the following address: contact@marcgrays.com